Skip to content

Use case

Capture every lead. Route it to the right person, automatically.

Enquiries arrive through forms, ads, chat, email and calls. We make sure every one is captured, enriched and in front of the right person quickly.

B2BB2C

The problem

What goes wrong today

Leads arrive in many places and are handled differently in each. Some are duplicated, some are missed, and some wait until someone happens to notice them.

The solution

Before and after

Illustrative flow. We design the specifics around your customers, team and tools.

Today
  1. Form sends an email to a shared inbox
  2. Someone copies details into the CRM
  3. A manager assigns the lead by hand
  4. The rep reaches out when they see it
With Enkratis
  1. All channels feed one capture layer
  2. Duplicates checked, record enriched
  3. Routing rules assign the owner
  4. Owner alerted, first reply triggered

How it works

The building blocks

01

Unified capture

Forms, ad lead forms, chat and email connect to one intake flow.

02

Enrichment

Company, location, source and intent details added automatically.

03

Routing rules

Assign by territory, product, language, value or availability.

04

Alerts & response targets

Owners notified, with escalation if nobody responds in time.

Business impact

What it should improve

  • Fewer missed or duplicated enquiries
  • Faster first response
  • Fair, transparent lead distribution
  • Clean source data for reporting
Relevant for

Who this is for

Part of

Sales & Revenue Systems

CRM, pipeline, routing and follow-up that sales teams actually use.

Explore the solution

FAQ

Frequently asked questions

Can’t find your question? Ask us directly.

Can routing take availability into account?

Yes. Routing can consider working hours, capacity, language and round-robin rules.

Which channels can be connected?

Most web forms, ad lead forms, chat tools, email inboxes and many messaging platforms, depending on the tools you use.